Skip To The Main Content
Voice-Mail-banner

Voicemail

Get your voice messages right away.

  • Personalise your voicemail greeting.
  • Make direct calls from your mailbox.

Details

Can’t be on the phone right now? Voicemail lets you receive voice messages when you cannot answer calls.

Features

  • Personalise your voicemail greeting.
  • Receive an SMS when someone leaves you a voice message.
  • Make direct calls to the calling number without leaving your mailbox.
  • Save up to 20 voice messages.

Charges

Monthly charges

Free

Voicemail retrieval

Postpaid plans: Free

Prepaid plans: 30 fils per call

Voicemail retrieval while roaming


- Incoming calls is AED 1.25 per call.
- Outgoing International call from visited country to UAE.

Note:

If the customer has Easy Roaming service active, and is connected to an Easy Roaming Preferred Partner Network, the charges will be:
- AED 1.25 for incoming calls
- AED 2.40 for outgoing international calls to the UAE

To subscribe to Voicemail, call 135 (prepaid) or 155 (postpaid).

FAQs

  • What is my default passcode?

    Your default passcode is 0000. You can change the passcode by refering to question 5.

  • How do I configure my voicemail?

    To divert in case of 'no reply'

    **61*0555678161#ok

    To divert in case of 'unreachable'

    **62*0555678161#ok

    To divert in case of 'busy'

    **67*0555678161#ok

    To divert all incoming calls (no incoming calls will be received)

    **21*0555678161#ok

  • How do I cancel call diverts to my voicemail?

    To cancel call divert to voice mail on 'no reply'

    ##61#ok

    To cancel call divert to voice mail on 'unreachable'

    ##62#ok

    To cancel call divert to voice mail on 'busy'

    ##67#ok

    To cancel call divert to voice mail for all incoming calls

    ##002#ok

  • How do I personalise my voicemail greeting?

    1. Dial 161.

    2. Select ‘Mailbox Personalisation’.

    3. Select ‘Greeting’.

    4. Select ‘Change Greeting’.

    5. Choose one of the following options:

    • System greeting with your mobile number
    • System greeting with your recorded name
    • Personal welcome greeting
    • Personal welcome greeting without the option to leave a message

    6. Record your new personalised greeting.

    7. Activate your new personal greeting.

  • How do I change my passcode?

    1. Dial 161.

    2. Select ‘Mailbox personalisation’.

    3. Select ‘Passcode’ option.

    4. Select ‘Change passcode’.

    5. Enter new passcode and confirm.

  • What number should I dial to listen to my voicemail messages while I am roaming?

    To listen to your voicemail messages while roaming, call +971555678171.