The Offer is available to the following customers:
a) Any new or existing customers of du’s Smart, 150, 300, 600 and 1000 plans.
b) Any new or existing customers of du’s Emirati 100, 300, 600 and 1000 plans (together with the Smart tariffs listed in a Plan).
(all of the above being a Customer)
Customers subscribing to the Offer may not be permitted to purchase other offers or add-ons with the same Plan, including the following:
a) Smartphone Privilege Plan
b) 10GB Extra Data
c) Premium Bundle
d) iPhone 6 Special Offer
To benefit from the Offer, Customers must sign up to a Plan for a minimum of 12 months or 24 months, depending on the Plan chosen (Minimum Term). The Plan will expire upon completion of the relevant Minimum Term. Upon expiry of the relevant Minimum Term, Customers will be given the option to renew their Plan in accordance with paragraph 7 below.
Customers who have already subscribed to the Offer may upgrade to an equal or higher value Plan at any time provided they are not in breach of the terms and conditions associated with their existing Plan, including these Terms and Conditions. If a Customer upgrades during the Minimum Term in accordance with this clause 4, the term of the new Plan will be the same as the remaining term of the previous Plan (for example, if the Customer subscribes to an 24 month Emirati 150 plan and upgrades with 9 months of the Minimum Term remaining, 9 months of the Minimum Term will remain under the new Plan once upgrade activated).
Downgrades and Early Termination Fees
Customers may only downgrade to a lower value Plan before the expiry of the Minimum Term upon payment of an early termination fee. Please refer to the frequently asked questions relating to the relevant Plan on the du Website (FAQs) for details of the early termination fee applicable to each Plan.
If a Customer’s access to services under a Plan is suspended, the Customer will continue to be charged the relevant monthly fees under the terms associated with the relevant Plan and these Terms and Conditions during the suspension period.
At the end of the Minimum Term, Customer will be notified by du by SMS that their Plan is due to expire, at which point they will be given an option to renew or cancel – see the “How to get” section of the Plan page on the du Website for details. If the Customer fails to respond to the SMS before the expiry of the Plan then that Customer’s Plan will automatically expire.
The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Mobile Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).
The Offer is made up of a selection of prepaid daily and monthly bundles which You can add to Your existing Pay As You Go package. Subject to these Terms and Conditions, You can choose a bundle which best suits their data and talk needs. See FAQs for further details on the Offer.
The Offer is available if You are:
a) an existing prepaid customer (other than Visitor Mobile Line, Tourist SIM, Easy Social and Extra Social customers); or
b) A new prepaid customer (other than Visitor Mobile Line, Tourist SIM, Easy Social and Extra Social customers),
(Customers, or You in these Terms and Conditions)
If You subscribe to the Offer You may not be permitted to purchase other offers or add-ons, either in connection with the Offer or otherwise.
The Offer will be valid from Offer Date. Once activated, monthly bundles will expire after 30 days and daily bundles after 24 hours (Offer Validity Period).
You can to opt in to the Offer by dialing *135*4# in response to a USSD. You will then be prompted to select an Offer option. Once opted in, You will receive the relevant allowance depending on the bundle selected. Bundle details are available on the FAQs. You must use the bundle within the relevant Offer Validity Period, depending on the bundle selected. Once activated, the chosen bundle will renew automatically, either every 24 hours or 30 days, depending on the bundle selected (meaning that You agree to buy the same bundle each day or month (as applicable) on a recurrent basis). You consent to Us debiting Your prepaid account with the price of the chosen bundle each month). If You does not have sufficient balance for Your recurrent chosen bundle, You will have 72 hours to top up Your account with the required amount. If You do not recharge within 72 hours the bundle will be deactivated and You will be charged at standard rates for international, national and data use (if recharge payment is made within 72 hours, the relevant balance will be deducted and the Offer will automatically activate in accordance with these terms).
a) The Offer cannot be transferred to another person
b) The Offer minutes and data package are national only to be used in the UAE and are not eligible to apply against roaming use.
c) Depending on the Offer package selected, the following chat and social apps only are supported:
• Chat applications: WhatsApp, Viber, Line, WeChat
• Social applications: Facebook, LinkedIn, Twitter, Pinterest, Snapchat, Instagram (plus the Chat applications above)
Fair Usage Policy
Use of Offer bundles is subject to fair usage restrictions. See FAQs for further details.
Further details of the Offer, including how to opt out, can be found in the FAQs section of the du Website.
The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Mobile Services and terms associated with the relevant Offer (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).
Scope of the Service
Use of the Service is subject to:
- These Terms
- Your relevant mobile service Terms and Conditions
- Where the Service includes benefits provided by a third party partner, the terms and conditions of service for that service which are available on the relevant third party partner website (Partner Terms)
- The frequently asked questions relating to the Service (FAQs) available at www.du.ae.
The Organiser of the Service
Emirates Integrated Telecommunications Company PJSC (du), having its office at Dubai Media City, Al Salam Tower, PO Box 502666, Dubai, United Arab Emirates.
The Services will be made available to Subscribers as notified by du on its website. Please check online at www.du.ae for more details.