iPhone XS Max

To proceed with your purchase, click on the "Buy Now" option and follow the steps below:

Step 1 - Select the device storage and colour
Step 2
For new customers:

• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

For existing customers:

• Select your phone
• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

Approved
If auto-payment isn't active, you'll receive a call put on conference with IVR with which to input your UAE-issued credit card details. We will deduct AED 1 (which will be adjusted in the final bill).
If auto-payment is active then you'll simply receive an email confirmation


Rejected
If the order is rejected, your request will be cancelled and you'll receive an email notifying you of this.

To proceed with your purchase, click on the "Buy Now" option and follow the steps below:

Step 1 - Select the device storage and colour
Step 2
For new customers:

• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

For existing customers:

• Select your phone
• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

Note: You'll need to have your Emirates ID details available while placing your pre-order. Once the order has been placed successfully, you'll receive an email confirmation and we'll get in touch with you within 24-48 hours on your verification.

Approved
If auto-payment isn't active, you'll receive a call put on conference with IVR with which to input your UAE-issued credit card details. We will deduct AED 1 (which will be adjusted in the final bill).
If auto-payment is active then you'll simply receive an email confirmation


Rejected
If the order is rejected, your request will be cancelled and you'll receive an email notifying you of this.

Customers who buy the Samsung Note 10/10+ handset with a 24 months Device Installment contract (DIP) will be eligible for upto 4 months free device instalment offer. This offer is valid from Aug 28th, 2019 to Nov 30th, 2019

Offer details below:
a. If you buy a handset with DIP in September 2019 you will be eligible for 4 months free instalment (Sept 2019, Oct 2019, Nov 2019, Dec 2019).
b. If you buy a handset with DIP in October 2019 you will be eligible for 3 months free instalment (Oct 2019, Nov 2019, Dec 2019).
c. If you buy a handset with DIP in November 2019 you will be eligible for 2 months free instalment. (Nov 2019, Dec 2019).

Note: Offer will be available from the date of activation.

Yes, however you will be charged the foreclosure fees for the rest of the remaining contract. Example: Handset Instalment x Remaining months.

New or existing Smart / Emirati / Power Plan customers can visit www.du.ae/note10. When ordering your Samsung Note 10, there will be a list of plans that available with the device. The device will be offered with 12- or 24-month contract offers.

To proceed with your order, click on the Order Now option and follow the steps below:

Step 1 - Select the device storage and colour
Step 2 - For new & existing customers:

• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

Note: You'll need to have a copy of your Emirates ID to upload during the order process. Once the order has been placed successfully, you'll receive an email confirmation and we'll get in touch with you within 24 – 48 hours on your verification.

New and existing Smart /Emirati / Power Plan customers.

Note: You can order one device per mobile number.
You can activate a maximum of six devices, which includes four Premium Value Devices and two Low End Devices, if you have a good credit score.

You'll receive a confirmation email informing you that the order has been successful, as well as a call to discuss delivery arrangements.
Note: In case you don't receive a confirmation email, please email onlineshop@du.ae.

No, there is no shipping/delivery charge for the order.

Yes, the phone comes with a one-year warranty which you can use at any Samsung-authorised service centre (800samsung).

Yes, personal/company information provided will be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available at privacypolicy.

Note: You must provide correct and complete information and notify us of any changes.

The most noticeable advantage of using 5G will be the speed – faultless streaming, less lag in busy areas and a much more consistent and reliable mobile experience.

We are switching to 5G across the UAE this year, and our rollout will begin in Abu Dhabi and Dubai, with a nation-wide rollout following soon after.

5G won’t replace 4G, but rather create an additional layer to our network, further supporting our goals and ambitions and helping us to better connect you to what matters most at all times.

5G will help ensure that you are connected at all times, and that you are experiencing the fastest and most reliable network connectivity possible. For the UAE, 5G is the way forward toward a more innovative and sustainable future.

It’s simple, 5G uses more frequencies than 4G for all data communications. They can carry more information in one go, allowing for an overall greater volume of data and devices to be used at the same time.

All you’ll need is a 5G-enabled smartphone/device/CPE to connect to our new 5G network at home, work, or on the go.

We’re expanding our network constantly, so please refer to our coverage map on du.ae/5G to see where you can get 5G service.

If you’re not in a 5G covered area you’ll simply enjoy 4G connectivity until you are back in a 5G zone.

You can visit du.ae/5G and order a 5G device online or stop by any of the stores below:

Dubai:
Al Salam Tower, Dubai Media City
Mall of Emirates
Mirdiff City Centre
Dubai Mall

Abu Dhabi:
Hamdan Store

The most noticeable advantage of using 5G will be the speed – faultless streaming, less lag in busy areas and a much more consistent and reliable mobile experience.

We are switching to 5G across the UAE this year, and our rollout will begin in Abu Dhabi and Dubai, with a nation-wide rollout following soon after.

5G won’t replace 4G, but rather create an additional layer to our network, further supporting our goals and ambitions and helping us to better connect you to what matters most at all times.

5G will help ensure that you are connected at all times, and that you are experiencing the fastest and most reliable network connectivity possible. For the UAE, 5G is the way forward toward a more innovative and sustainable future.

It’s simple, 5G uses more frequencies than 4G for all data communications. They can carry more information in one go, allowing for an overall greater volume of data and devices to be used at the same time.

All you’ll need is a 5G-enabled smartphone/device/CPE to connect to our new 5G network at home, work, or on the go.

We’re expanding our network constantly, so please refer to our coverage map on du.ae/5G to see where you can get 5G service.

If you’re not in a 5G covered area you’ll simply enjoy 4G connectivity until you are back in a 5G zone.

You can visit du.ae/5G and order a 5G device online or stop by any of the stores below:

Dubai:
Al Salam Tower, Dubai Media City
Mall of Emirates
Mirdiff City Centre
Dubai Mall

Abu Dhabi:
Hamdan Store

New or existing Smart / Emirati / Power Plan customers can visit www.du.ae/note10. When ordering your Samsung Note 10, there will be a list of plans that available with the device. The device will be offered with 12- or 24-month contract offers.

To proceed with your order, click on the Order Now option and follow the steps below:

Step 1 - Select the device storage and colour
Step 2 - For new & existing customers:

• Select your postpaid plan (choose between a 12- or 24-month contract)
• Fill out the form with the required information (customer and credit card details)
• Upload a copy of your Emirates ID
• Submit the order

Note: You'll need to have a copy of your Emirates ID to upload during the order process. Once the order has been placed successfully, you'll receive an email confirmation and we'll get in touch with you within 24 – 48 hours on your verification.

New and existing Smart /Emirati / Power Plan customers.

Note: You can order one device per mobile number.
You can activate a maximum of six devices, which includes four Premium Value Devices and two Low End Devices, if you have a good credit score.

You'll receive a confirmation email informing you that the order has been successful, as well as a call to discuss delivery arrangements.
Note: In case you don't receive a confirmation email, please email onlineshop@du.ae.

No, there is no shipping/delivery charge for the order.

Yes, the phone comes with a one-year warranty which you can use at any Samsung-authorised service centre (800samsung).

Yes, personal/company information provided will be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available at privacypolicy.

Note: You must provide correct and complete information and notify us of any changes.

Yes, you can order on our website from 1st of November 2019 at 8:01 AM. All the devices support an eSIM.

Click order now and select the watch, size and colour.

If you’re a new customer, select the postplaid plan and choose either a 12 or 24-month contract. Then fill out the form with your details and credit card information. Enter your Emirates ID details and submit your order.

If you’re an existing customer, log in to ‘My Account’ and select the device you want. If auto-payment is active, click on ‘yes’ then confirm. If it’s not active, you’ll need to activate it first. The form will be pre-filled with the credit card details. All you’ll have to do is enter your Emirates ID details and submit your order.

Once the order has been placed successfully, you’ll receive an email. There’ll be a handset verification process and 2 outcomes as below:

Status
Approved	If auto-payment isn’t active, you’ll receive a call put on conference with IVR, put cc details UAE issued CC then we will deduct AED 1 (adjusted in the bill) If auto-payment is active, you’ll receive a confirmation email.
Rejected call	If your order is rejected, the pre-order will be cancelled and you’ll receive an email.

In-store pick-ups won’t be available. The delivery days will vary depending on the Emirate you’re in.

In case the pre-ordered device is out of stock, we’ll send you an email once it’s back in stock.

New and existing Smart customers and customers on the Emirati, New Emirati or Power Plans. You can order one device for each MSISDN, you can also activate a maximum of 6 devices, including 4 Premium Value Devices and 2 Low End Devices, if you have a good credit score.

No, there’s no shipping or delivery charges for the order.

Yes, Apple watches all come with a 1 year warranty which’ll be availed at any Apple Authorized Service Centre. Click here to check the service centre’s details.

Yes, the personal/company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available at du.ae/privacypolicy for more details.

You must provide correct and complete information and notify us of any changes.

Once the order is successfully completed online, you’ll receive a confirmation call and the agent will inform you on the delivery schedule. The deliveries will start from 1st of Nov 2019. Please be informed that the Sales Agent will visit you to collect the documents required.

Yes, you can check the status of your order by clicking here

The rate plan will be activated at the time of the delivery.

Yes, delivery services are available to everyone as long as you’re purchasing the handsets through our website.

Yes. You can buy the device standalone or with a plan.

Emirate	Delivery Timeline
Dubai	Up to 5 working days from launch date
Other Emirates	Up to 7 working days from launch date

Delivery orders will be on a first in first out basis, meaning if you ordered on the first day of the pre-order period you’ll receive your device in the first batch. Delivery will start from 1st of Nov 2019.

Yes, you can simply add the handset instalment contract regardless of when you activate your extra data offer contract. Each contract will have a different expiry date.

No, you cannot modify you orders. You can only cancel it by sending an email to onlineshop@du.ae

Since we sell the Apple watch on a zero upfront charge, we do a credit assessment on your ID through the Etihad Credit Bureau (owned by the UAE Federal Government) to check if you’re eligible for the same. Depending on the score that is given by ECB, the order is either approved or rejected

The eSIM, or in other words, the electronic SIM or embedded SIM, is a digital SIM that allows you to activate a plan without having to use a physical SIM card.