Power Plans are our new postpaid plans. Designed with more data and a no-contract option, they offer you great benefits and much more value.
Choose between five different plans that suit your needs:
Power Plan 125/150
Power Plan 200/225
Power Plan 300/350
Power Plan 500/600
Power Plan 1000/1200
What’s the ENTERTAINER offer?
We’re offering 6 months of free access to the ENTERTAINER product of your choice, when you subscribe to an eligible Postpaid Plan.
The offer is exclusively available when you purchase from our online store. After activating your SIM, we’ll send you an SMS with a link to activate your Entertainer pack.
This is a limited time offer, you must activate your ENTERTAINER offer within 30 days after receiving the SMS. For more information about the ENTERTAINER offer, please click here.
What is Data Carry Over?
With our Data Carry Over service, now available for a limited time, any unused monthly data allowance can be carried over to the next month. The remaining data can only be carried over once (and, if unused, will expire at the end of that billing cycle), and the maximum amount of data that can be carried over is limited to 50% of your plan’s original data allowance. Carried over data will be used first over your regular monthly allowance.
What is the Power Plan Unlimited promotion?
A first of its kind in the UAE, this promotion offers you unlimited minutes and/or unlimited data with your Power Plan! And for a limited time only, it’s granting you unlimited Flexi minutes as well as unlimited data at full Internet speed for a duration of 12 months with Power Plan 1000/1200. You can use your Flexi minutes for national and international calls to 164 destinations around the world.
What’s more, you can also get unlimited national minutes valid for 12 months with Power Plan 300/350 and Power Plan 500/600.
This promotion is for personal use only. Usage will be monitored and we reserve the rights to disconnect the line without any notification, in case of fraudulent activity.
What is the Power Plan Roaming promotion?
As another first in the UAE, we now offer you free roaming with your Power Plan. For a limited time only, you can get 2 GB of roaming data with your Power Plan 500/600 and 5 GB with your Power Plan 1000/1200, valid for 12 months respectively. Your plan`s roaming data allowance is only valid within the preferred partner networks.
You need to have an active international roaming service in order to start using your plan`s roaming data allowance. To check your roaming service status, just SMS “Roaming” to 5102.
Please click here to learn how to activate your international roaming service and receive more information about roaming.
What is the Internet Calling Pack promotion?
Now and for a limited time only, you can benefit from a free Internet Calling Pack subscription valid for 12 months with Power Plan 300/350 Flexi, Power Plan 500/600 Flexi and Power Plan 1000/1200 Flexi. With your free Internet Calling Pack subscription , which worth AED 50/month, you can make unlimited app-to-app calls, video calls or text anyone across the globe who’s downloaded registered apps like BOTIM, YZER and others! For more information about our Internet Calling Pack, please click here.
What is the Double Data promotion?
Now and for a limited time only, you can double your plan`s monthly data allowance for the duration of 12 months. With the Double Data offer, you get 26 GB if you subscribe to Power Plan 200/225, 50 GB if you subscribe to Power Plan 300/350, or 100 GB if you subscribe to Power Plan 500/600. It`s applicable regardless of whether you a have a contract or no-contract Power Plan.
What if I don’t use up the full data allowance I have after doubling it?
If you’re subscribed to Power Plan 200/225, you can carry forward 6.5 GB of unused data.
If you’re subscribed to Power Plan 300/350, you can carry forward 12.5 GB of unused data.
If you’re subscribed to Power Plan 500/600, you can carry forward 25 GB of unused data.
If you’re subscribed to Power Plan 1000/1200, you can carry forward 60 GB of unused data.
Win a Samsung Note 10 competition
Order a new postpaid Power plan online to be entered into a prize draw to win a new Samsung Note 10 device. No cash alternative available. Limited time offer.
I'm a Prepaid customer, can I move to these plans?
Yes you can. Any existing balance (More Time, Extra/Easy Social etc.) will be transferred to your new Postpaid line.
I'm a Postpaid customer, can I move to these plans?
If you already have a Postpaid line with us simply visit our stores or call our customer care and ask to change your plan. If you're on a contract, you'll either have to wait till your contract expires or pay the early termination fees (if applicable) in order to switch plans.
Who's eligible for Power Plans?
All new and existing mobile customers.
How will I be charged if I subscribe to a Power Plan in the middle of my bill cycle?
Your monthly charges will be prorated. All benefits, except for data, will also be prorated.
Note: Calls are billed by the minute on all Power Plans
What can I use my monthly Flexi minutes for?
Your monthly Flexi minutes can be used for any of the below:
What do I need to know about incoming roaming calls?
There are two kinds of charges when you receive a call whilst roaming; the first is the cost of the call forward from the UAE to wherever you are, which is charged by us, and the second is the cost of the call delivered to you locally, which is charged by the roaming network you're on.
How will I know when my plan is active?
You'll get a confirmation SMS once it's active.
Can I downgrade or upgrade my plan?
You can upgrade your plan at any time for free, however, if you choose to downgrade it, you'll be charged an early termination fee if you're on a contract. If you change plans in the middle of the month, your monthly subscription for the plan you are migrating to and from will be prorated.
Note: Early termination fees only apply to plans on a 12-month contract.
What happens if I upgrade or downgrade within a rate plan?
If you upgrade or downgrade within an eligible rate plan, you’ll continue to get the same benefits of the original rate plan. We’ll notify you with an SMS as soon as your original rate plan is activated. The offer validity will remain the same, starting from the original activation date until the expiry date. However, if you convert to a non-eligible rate plan, you won’t get the offer’s benefits.
How can I check the balance of my free units?
SMS ‘Rewards' to 1233 or log in to My Account or the du app to check the balance of your benefits.
Can I cancel my plan after I subscribe to it?
Yes, you can visit our stores to cancel your plan at any time. However, if you're on a contract, an early termination fee will apply.
How will I know when my contract period is over?
We'll send you an SMS to let you know it's expiring. After you contract ends, you'll continue to enjoy all the benefits of the plan by renewing your contract. You also have the option to change you plan or cancel it without any termination charges.
Can I get a device along with my plan?
You can subscribe to a Device Instalment Plan with Power Plans.
How can I get my three months free Amazon Prime Video subscription?
Step 1 - SMS ‘Amazon’ to 9511
Step 2 - We’ll send you a link to the Amazon page to complete your registration.
Step 3 - After signing up, download the Amazon Prime Video app from the App Store or Google Play Store to begin enjoying Prime Video content.
After the promotional free subscription period ends, your membership will continue uninterrupted as you’re auto-enrolled into a monthly payment plan with us, and charges will be taken out of your bill at the end of the month. To avoid these charges, simply cancel your membership at the end of the promotional period. For more information please click here.
How can I migrate to Power Plans?
You can migrate to these plans in-store or via customer care.
What are national minutes?
National minutes can be used to make calls to any UAE landline or mobile.
Where can I get Power Plans?
Power Plans will be available at all our stores, on our website and through our authorized dealers.
The purchase of Power Plans is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).