du Mobile Plans | shop.du.ae

Free SIM included

SIM provided with purchase of bundles

International roaming

Pre-activated at no extra cost

Migrate easily

To postpaid plans in the future

Free and fast shipping

In the UAE

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AED 0

No contract

You get

New Prepaid Plan

0 MB Full Data

2 Flexi minutes

Greater value online

New SIM Included Save AED 57.75 when you buy this bundle

See all benefits Buy Now

AED 35
+ 5% VAT

30 days validity • No contract

You get

New Prepaid Plan + SIM

500 750 MB Full Data

15 Flexi minutes

Greater value online

New SIM Included Save AED 57.75 when you buy this bundle

See all benefits Buy Now

AED 50
+ 5% VAT

30 days validity • No contract

You get

New Prepaid Plan + SIM

750 1500 MB Full Data

30 Flexi minutes

Greater value online

New SIM Included Save AED 57.75 when you buy this bundle

See all benefits Buy Now

AED 100
+ 5% VAT

30 days validity • No contract

You get

New Prepaid Plan + SIM

1.5 3 GB Full Data

100 Flexi minutes

Greater value online

New SIM Included Save AED 57.75 when you buy this bundle

See all benefits Buy Now

AED 150
+ 5% VAT

30 days validity • No contract

You get

New Prepaid Plan + SIM

3 6 GB Full Data

150 Flexi minutes

Greater value online

New SIM Included Save AED 57.75 when you buy this bundle

See all benefits Buy Now

Good to know

Before you checkout

UAE-issued credit card You will a need a UAE issued credit card to make this purchase.

Fees & charges The one time activation fee of AED 57.75 has been waived for all online orders

FAQs

What do Flexi minutes mean?

Use your minutes for national UAE landlines, mobiles and 100 international destinations (except premium rate numbers). Click here to check list of countries.
How to check my remaining balance?

You can check your remaining balance by sending SMS “Bal” to 1355
How do I renew my bundle?
- Bundles are automatically renewed every 30 days.
- Make sure you have enough More Time balance.
- If you don’t have enough More Time , make a recharge within 10 days.
- If a recharge isn’t made within 10 days, your bundle will be deactivated until you activate it again.
What happens when my bundle expires?

Any unused benefits will be lost after your bundle expires.
Are there any charges for changing bundles?

No charges apply for changing bundles. To move to another bundle you have to consume either your voice or data allowance. When you move to another bundle you'll get the new bundle’s benefits immediately. The benefits from the old bundle can still be used until they expire.
What if I run out of data?

You can dial *135# and check for options to buy an additional bundle.
* Free data is limited time offer

What are the charges after I run out of my monthly benefits?

Standard Voice Charges	AED 0.38/min (pay per second) (Inclusive of 5% VAT)
International Voice Charges	AED 2.52 /min (pay per second) (Inclusive of 5% VAT) Click here to check list of countries.
National SMS rate	AED 0.19 /SMS (Inclusive of 5% VAT)
International SMS rate	AED 0.63 /SMS (Inclusive of 5% VAT)

Which Prepaid plan should I be on, so I can subscribe to these data bundles?

All prepaid plans except for Tourist Plan.

How can I activate a data bundle?

Dial *135#5#1#
Follow the instructions to activate or deactivate the data bundles.

Bundle allowance*	Price Point (AED)* (5% VAT inclusive)	SMS subscription codes (to be sent to 1355)
		Recurrent Bundles (prepaid)	One-time off Bundles (prepaid)
200 MB Full + 200 MB Social	25	Data AED 25	Data AED 25
500 MB Full + 500 MB Social	55	Data AED 55	Data AED 55
1.1 GB Full + 1.1 GB Social	110	Data AED 110	Data AED 110
5 GB Full + 3 GB Social	210	Data AED 210	Data AED 210
25 GB Full + 15 GB Social	525	Data AED 525	Data AED 525
160 MB Full + 160 MB Social	21	Data AED 21	Data AED 21
450 MB Full + 450 MB Social	52.5	Data AED 52.5	Data AED 52.5
1 GB Full + 1 GB Social	105	Data AED 105	Data AED 105
3 GB Full + 2 GB Social	157.5	Data AED 157.5	Data AED 157.5
10 GB Full + 5 GB Social	315	Data AED 315	Data AED 315

How will I know I activated the data bundle?

You will receive a confirmation SMS once you activate your data bundle.
Can I use the data bundle while I am out of the country?

No, these data bundles can be only used within the UAE.
How can I check my remaining data balance?

To check your data balance anytime, SMS Balance to 1355.
What happens if I don’t finish my data bundle allowance within the validity?

Any leftover data will be lost once the validity is expired.
Will my data bundles renew automatically?

If you activated one of the recurrent data bundles, your bundle will renew automatically, every 30 days. However, if you activated a one-off data bundle, your bundle won’t renew automatically.
What happens if I buy another data bundle before I finish my current data bundle allowance?

If you activate a recurrent data bundle on top of another recurrent data bundle (upgrade/downgrade), then the benefits of the old bundle will remain until the expiry date and the renewal will be done on the new data bundle.
If you activate a one-off bundle on top of a recurrent data bundle or on top of another one-off data bundle, then every bundle will have its own expiry date. The usage will be deducted from the data bundle with the nearest expiry data first.
Can I recharge with data directly?
Yes, you can:
- Dial *131*RechargeNumber# and press the call key
- Dial *135# then follow the instructions
- Recharge online without the need to log-in, simply visit du.ae/QR
- Call IVR 135 from the line to be recharged, choose option 1, 3 and then 4
- Recharge through our du app or My Account
How will I know if I received the data allowance?

You’ll receive a confirmation SMS once you recharge with the data option.
If I recharge with data, can I make calls or send SMSs?

No, when you recharge with the data option, you only get a data balance.
I made a recharge with data by mistake, can I reverse the recharge into regular credit?

No, but you can make another recharge with regular credit.
What happens if I recharge with data more than once?

Each data recharge will have its own validity period and the bundles will expire after their validity.
Can I transfer my data allowance with my friend?

No, data allowance can’t be transferred.
Will this data renew automatically?

No, it won’t renew automatically. You’ll have to make another recharge to top-up your data balance.
How long is the prepaid line valid for new customers?

To enjoy lifetime validity for free, use your prepaid line once every 6 months. In case you get disconnected, your number is retained with us in safe custody for 12 months. During this time, you can easily reclaim your number and automatically get reconnected by simply recharging.

Terms & conditions

For terms and conditions, please click here

Frequently asked questions

How can I get a Special Number?
You’ll be able to purchase an exclusive Special Number with an upfront payment and receive a free Postpaid Power Plan for one year. You can get a Special Number by:
- Visiting Special
- View available list of Special Numbers
- Select one number
- Make the payment online to reserve the number
- We’ll deliver the SIM to you within 24 hours

What categories of the Special Number are available?

Each Special Number and their categories are associated with a specific rate plan as below:

Category	Upfront payment	Associated rate plan
Special	AED 1,200	Power Plan 125
Bronze	AED 3,000	Power Plan 200
Silver	AED 6,000	Power Plan 500
Gold	AED 9,000	Power Plan 500
Diamond	AED 12,000	Power Plan 1000

What is the Unlimited International Calling Bundle?

If you are on the Power Plan 300/350 Flexi or Power Plan 500/600 Flexi, you can now – and only for a limited time – subscribe to the Unlimited International Calling Bundle for free. Offering you unlimited international minutes, this voice bundle enables you to make international calls to one of 33 countries for the duration of 12 months.

For online orders: after choosing an eligible Power Plan, simply select your preferred country from the ‘Choose a Country’ drop-down menu that will appear on the Order Summary page. Then complete your online purchase, and we will deliver your new SIM to you! Please wait for an SMS from us in the next 48 hours after your SIM delivery, confirming the activation of your bundle before starting to enjoy your unlimited minutes to your preferred country.

If you already are on an eligible Power Plan, you can subscribe to this bundle during the promotional period by sending an SMS including your preferred country’s unique ‘SMS Keyword’ to 1355.

If you are on a non-eligible Power Plan and would like to subscribe to this bundle, you can always migrate to an eligible Power Plan by calling 155 or visiting any of our du stores.

To see a list of eligible countries with their respective subscription keywords, click here.

What benefits will I get in return for my upfront payment?

You’ll enjoy the plan’s benefits for free and for an entire year, as well as, the associated Special Number.
Can I pay the upfront payment at the time of delivery?

We only accept online payments in order to preserve the number for you.
What happens to my Special Number after 12 months?

The number will continue with you and under your name. However, you’ll start paying the monthly charges of the Postpaid Power Plan.
Can I upgrade my rate plan during the offer?

Yes, you can upgrade your rate plan at any time. However, you’ll continue getting the same monthly discount equal to the monthly charge of your original rate plan. This means that you’ll have to pay some extra monthly charges as per the upgraded rate plan.
For example: If you buy a Silver Number with Power Plan 500, and then decide to upgrade to Power 1,000, only AED 500/month will be waived off. You’ll still need to pay the remaining AED 500 every month to match the monthly charges of your upgraded plan. .
Can I downgrade my rate plan during the offer?

No. Downgrading the plan is not allowed during the first 12 months.
Can I get a refund for my upfront payment if I decided to deactivate my plan during offer?

The upfront amount paid for the Special Number is non-refundable. Also, in case if cancellation, an early termination fees may also apply.
Can I reserve a Special Number?

Reservation of Special Numbers is not allowed.
Can I change ownership within the 12-month contract?

Yes, you can. The same business rules will apply. Any applicable foreclosure fee will apply.
If I’m a FAB or an Emirates NBD customer, can I pay for my Special Number with an installment with my bank?

Yes. If you’re a FAB or an Emirates NBD customer, you can easily convert your payment for a Special Number into Easy Payment Plans at 0% interest rates with no processing fee and flexible payment tenures.
With FAB, you can spend AED 1,000 and above and convert it into Easy Payment Plans for a 3, 6, 9 or 12-month period.
With Emirates NBD, you can spend AED 2,000 and above and convert it into Easy Payment Plans for a 3, 6 or 12-month period.
For more details about the offer, please contact your bank.

Terms & conditions

The purchase of Power Plans is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).

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Monthly One-time

AED 350 off Postpaid Power Plans

Free SIM included

SIM provided with purchase of bundles

International roaming

Pre-activated at no extra cost

Migrate easily

To postpaid plans in the future

Free and fast shipping

In the UAE

No Result found

You pay

AED 0

You get

New Prepaid Plan

0 MB Full Data

2 Flexi minutes

You pay

AED 35 + 5% VAT

You get

New Prepaid Plan + SIM

500 750 MB Full Data

15 Flexi minutes

You pay

AED 50 + 5% VAT

You get

New Prepaid Plan + SIM

750 1500 MB Full Data

30 Flexi minutes

You pay

AED 100 + 5% VAT

You get

New Prepaid Plan + SIM

1.5 3 GB Full Data

100 Flexi minutes

You pay

AED 150 + 5% VAT

You get

New Prepaid Plan + SIM

3 6 GB Full Data

150 Flexi minutes

Good to know

-

AED 35
+ 5% VAT

AED 50
+ 5% VAT

AED 100
+ 5% VAT

AED 150
+ 5% VAT