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Track your order on a real time basis
How can I order a smartphone?
Whether you are a new or an existing Business Postpaid customer, you can visit du.ae to order online. The device is offered with a 12 or 24-month contract. There are only delivery options available for orders. In-store pick-ups will not be available. The delivery days will vary depending on the Emirate you are in. Follow the below steps to order your preferred device:
For new customers: Step 1 - Visit our du website Step 2 - Select your device storage and colour Step 3 - Select your Postpaid plan and choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with a new du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘Order now’
For existing customers: Step 1 - Visit our du website Step 2 - Select your device storage and colour Step 3 - Select your Postpaid plan and choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with an existing du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘Order now’ Once you submit your order, you will receive an email confirmation of your order and a call from our sales team to verify your details.
What are the required documents when purchasing through eShop corporate?
Required documents for All SMEs
Establishment card
Emirates ID
Trade license
Passport and visa - for new customers
These documents will be uploaded on the platform for verification and should be presented in original to our courier.
Who is eligible for the order service?
Whether you are a new or an existing Business Postpaid customer, including Government Segment, LE and SME, you can enjoy our order service. Please note that if you are a new customer, each account is eligible for only one handset offer.
How will I know if my order request has been received?
You will receive an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date. If you do not receive a confirmation email, please email us at onlineshop@du.ae As for if you are a corporate customer, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Cancellation of orders is only applicable in the below scenarios: If the order is completed and before the delivery. If you cancel during our courier’s visit prior to activating the SIM card. You can also cancel the order by requesting for cancellation when they get a call from the courier service. Please note that if you have already received your delivery then you cannot cancel it nor can you get a refund of the activation fee.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
How can I track my order?
You can track your orders using your Order ID here
Is there a warranty for the smartphone?
Yes. The devices come with a one-year standard manufacturer warranty, which you can use at an Apple, Samsung or HUAWEI authorised service centre.
Will my personal information and credit card details be secured?
Yes. Any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details and you can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes
Can someone else receive the order on my behalf?
No. At the time of delivery the courier will validate the Emirates ID, trade license and establishment card as well as a biometric check. Emirates ID used to make the purchase must match the one presented at the time of delivery. Otherwise, the courier will not complete the order and the line will not be activated. If you are the business owner, then only you will be eligible to receive the order.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated within 24 hours from the delivery.
I am an existing customer and I want to get a new number with the device. Can I still get the device delivered to my address?
Yes. As long as you order your device through our website, then you can enjoy our delivery service.
Can I buy a device online for the full price without subscribing to a postpaid line?
Yes. You can order devices online by paying the full price with a credit card payment.
What are the delivery timelines?
The delivery timeline is 48 hours from the moment you place the order.
I am already subscribed to a Business Postpaid Plan. Can I still get a device at zero upfront?
Yes, we will add the monthly instalments for the chosen smartphone to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
We encourage you to read our terms and conditions carefully. Your access to our website and your use or purchase of any of our products or services imply that you have read and accepted the terms and conditions. Click here to read the full terms and conditions.
What are the available Device installment offers with the iPhone 12/ iPhone 12 Pro
You can get your iPhone 12 / iPhone 12 Pro at zero upfront with our Device Instalment Plan, available with a 12-24 month contract.
How will I know if my order request has been received?
You will receive an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae
As for if you are a corporate customer, you can get in touch with your respective Account Manager .
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for iPhone 12/iPhone 12 Pro that comes with the device when I order?
Yes. iPhone 12/iPhone 12 Pro comes with a one-year standard manufacturer warranty, which you can use at Apple authorised service centres.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details and you can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule. The deliveries will start from the official launch date of iPhone 12/iPhone 12 Pro.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with iPhone 12/iPhone 12 Pro. Can I still get the device delivered to my address?
Yes, delivery services will be available to all customers who are ordering iPhone 12/iPhone 12 Pro through our website.
What are the delivery timelines?
iPhone 12/iPhone 12 Pro will be released on 23 October 2020, which is when you can expect to receive your device. Delivery orders will be served on a ‘first-in-first-out’ basis, which means that if you order on the first day of the order period, you will receive your device during the first delivery’s batch. You can expect to receive your iPhone 12/iPhone 12 Pro within seven days of the launch.
I am already subscribed to a Business Postpaid Plan. Can I still get iPhone 12/iPhone 12 Pro at zero upfront?
Yes, we will add the monthly instalments for iPhone 12/iPhone 12 Pro to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
Who can order the new iPhone 12 mini/iPhone 12 Pro Max?
All new and existing Business postpaid customers.
What are the device models available under iPhone 12 mini/iPhone 12 Pro Max?
The new devices will come in three different models and sizes. You can get the devices from us with affordable instalments on our Device Instalment Plans.
Device name
24 months
12 months
iPhone 12 mini 64 GB
AED 125
AED 250
iPhone 12 mini 128 GB
AED 135
AED 270
iPhone 12 mini 256 GB
AED 152
AED 304
Device name
24 months
12 months
iPhone 12 Pro Max Max 128 GB
AED 197
AED 394
iPhone 12 Pro Max Max 256 GB
AED 215
AED 430
iPhone 12 Pro Max Max 512 GB
AED 250
AED 500
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
What are the available Device installment offers with the iPhone 12 mini / iPhone 12 Pro Max
You can get your iPhone 12 mini/ iPhone 12 Pro Max at zero upfront with our Device Instalment Plan, available with a 12-24 month contract.
How will I know if my order request has been received?
You will receive an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae
As for if you are a corporate customer, you can get in touch with your respective Account Manager .
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Will my iPhone 12 mini/iPhone 12 Pro Max come with a warranty?
Yes. iPhone 12 mini/iPhone 12 Pro Max comes with a one-year standard manufacturer warranty, which you can use at Apple authorised service centres.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details and you can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with iPhone 12 mini/iPhone 12 Pro Max. Can I still get the device delivered to my address?
Yes, delivery services will be available to all customers who are ordering iPhone 12 mini/iPhone 12 Pro Max through our website.
I am already subscribed to a Business Postpaid Plan. Can I still get iPhone 12 mini/iPhone 12 Pro Max at zero upfront?
Yes, we will add the monthly instalments for iPhone 12 mini/iPhone 12 Pro Max to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
You can order the new device if you are a new or an existing Business Postpaid customer.
What are the available storage options under Samsung Galaxy Z Fold3 5G?
The new devices will come in two different options. You can get the devices from us on our affordable instalment plans.
Device name (order)
Storage
12 months
24 months
Samsung Galaxy Z Fold3 5G
256 GB
AED 480
AED 240
512 GB
AED 510
AED 255
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date. If you do not receive a confirmation email, please email us at onlineshop@du.ae. If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for Samsung Galaxy Z Fold3 5G that comes with the device when I order?
Yes. Samsung Galaxy Z Fold3 5G comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule. The deliveries will start from the official launch date of Samsung Galaxy Z Fold3 5G.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with Samsung Galaxy Z Fold3 5G. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order Samsung Galaxy Z Fold3 5G through our website.
Can I buy Samsung Galaxy Z Fold3 5G online with the full price without subscribing to a Postpaid line?
When it comes to orders, we can only offer Samsung Galaxy Z Fold3 5G with our Postpaid Plans.
I am already subscribed to a Business Postpaid Plan. Can I still get Samsung Galaxy Z Fold3 5G at zero upfront?
Yes, we will add the monthly instalments for Samsung Galaxy Z Fold3 5G to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
You can order the new device if you are a new or an existing Business Postpaid customer.
What are the available storage options under Samsung Galaxy Z Flip3 5G?
The new devices will come in two different options. You can get the devices from us on our affordable instalment plans.
Device name (order)
Storage
12 months
24 months
Samsung Galaxy Z Flip3 5G
128 GB
AED 250
AED 125
256 GB
AED 270
AED 135
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date. If you do not receive a confirmation email, please email us at onlineshop@du.ae. If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for Samsung Galaxy Z Flip3 5G that comes with the device when I order?
Yes. Samsung Galaxy Z Flip3 5G comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule. The deliveries will start from the official launch date of Samsung Galaxy Z Flip3 5G.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with Samsung Galaxy Z Flip3 5G. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order Samsung Galaxy Z Flip3 5G through our website.
Can I buy Samsung Galaxy Z Flip3 5G online with the full price without subscribing to a Postpaid line?
When it comes to orders, we can only offer Samsung Galaxy Z Flip3 5G with our Postpaid Plans.
I am already subscribed to a Business Postpaid Plan. Can I still get Samsung Galaxy Z Flip3 5G at zero upfront?
Yes, we will add the monthly instalments for Samsung Galaxy Z Flip3 5G to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
As a new or an existing Business Postpaid customer, you can order any of the new iPhone 13 devices.
What are the available storage options under iPhone 13 series?
Below are the colour and storage:
Device type
Colour
Storage Capacity
iPhone 13 mini
Blue, Pink, Starlight, Midnight and (Product)RED
128 GB, 256 GB and 512 GB
iPhone 13
Blue, Pink, Starlight, Midnight and (Product)RED
128 GB, 256 GB and 512 GB
iPhone 13 Pro
Graphite, Silver, Gold and Sierra Blue
128 GB, 256 GB, 512 GB and 1 TB
iPhone 13 Pro Max
Graphite, Silver, Gold and Sierra Blue
128 GB, 256 GB, 512 GB and 1 TB
You can get the devices from us with affordable instalments on our Device Instalment Plans.
Device name
24 months
12 months
iPhone 13 Pro Max 128 GB
AED 197
AED 394
iPhone 13 Pro Max 256 GB
AED 214
AED 428
iPhone 13 Pro Max 512 GB
AED 250
AED 500
iPhone 13 Pro Max 1TB
AED 286
AED 572
iPhone 13 mini 128 GB
AED 125
AED 250
iPhone 13 mini 256 GB
AED 143
AED 286
iPhone 13 mini 512 GB
AED 179
AED 358
iPhone 13 128 GB
AED 142
AED 284
iPhone 13 256 GB
AED 160
AED 320
iPhone 13 512 GB
AED 196
AED 392
iPhone 13 Pro 128 GB
AED 175
AED 350
iPhone 13 Pro 256 GB
AED 193
AED 386
iPhone 13 Pro 512 GB
AED 229
AED 458
iPhone 13 Pro 1TB
AED 265
AED 530
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
Note:
The phone comes without a charger
The shrink wrap will no longer be available
The phone supports one e-SIM and one physical SIM
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae
If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for iPhone 13 that comes with the device when I order?
Yes. iPhone 13 comes with a one-year standard manufacturer warranty, which you can use at any Apple-authorised service centre.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website.
Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with an iPhone 13 device. Can I still get the device delivered to my address?
Yes, delivery services will be available to you if you order a iPhone 13 device through our website.
Can I buy iPhone 13 online with the full price without subscribing to a Postpaid line?
No. Unfortunately, you can only order a new iPhone 13 device with one of our Business Postpaid plans.
I am already subscribed to a Business Postpaid Plan. Can I still get iPhone 13 at zero upfront?
Yes, we will add the monthly instalments for iPhone 13 to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
We are offering the GPS model and GPS + Cellular model of the Apple Watch.
What is eSIM?
The eSIM, or in other words, the electronic SIM or embedded SIM, is a digital SIM that allows you to activate a plan without having to use a physical SIM card.
What is the eSIM service on Apple Watch?
Your iPhone and Apple Watch Series 7 (GPS + Cellular) will share the same phone number. Once the eSIM service is active on your Apple Watch, you will be able to make or receive calls on your Apple Watch, even when you are away from your iPhone.
Which model of Apple Watch supports the eSIM service?
Apple Watch Series 6, 7 (GPS + Cellular).
Which iPhones are compatible with Apple Watch’s eSIM?
iPhone 6s or later with iOS 14 or later.
Does the eSIM service for Apple Watch work for voice and data SIMs?
It will only work with a Voice plan.
Does the eSIM service for Apple Watch work on prepaid and postpaid?
It will only work on Voice postpaid lines.
Can the eSIM service for Apple Watch work with Roaming?
Your Apple Watch Series 7 (GPS + Cellular) can only have a network connection in the UAE. You will not be able to use the cellular functionality of your watch abroad, even if your mobile can. You will still be able to use most of the features if it is connected to your phone via Bluetooth.
Is the eSIM service for Apple Watch only available if I am a new customer?
It is available if you are a new customer or an existing one.
How many Apple Watches can I use with the eSIM service, at the same time??
If you have a Postpaid line, you can connect up to four Apple Watch Series 7 (GPS + Cellular) devices at a time.
How can I activate my eSIM service on Apple Watch Series 7 (GPS + Cellular)?
- Step 1: Turn on your Apple Watch and open the Watch app on your iPhone. - Step 2: Follow the steps to pair your iPhone and Apple Watch via Bluetooth or cellular. - Step 3: Sign up to the eSIM service and confirm your subscription. - Step 4: Once your subscription to the eSIM service is activated, your Apple Watch will connect to our network automatically. .
What is the price of the eSIM service for Apple Watch?
A monthly charge of AED 25 per eSIM.
What are the charges if I use my Apple Watch to make calls?
Any calls made or texts sent on your Apple Watch Series 7 (GPS + Cellular) will be part of your mobile plan’s usage and charges.
What are the charges after the promotion ends?
If you have a postpaid line, your monthly charges will be billed to it. This will continue until you cancel your subscription.
What should I do if I lose my Apple Watch?
If your Apple Watch is lost or stolen, immediately unpair it from your iPhone and cancel your eSIM subscription.
Can I cancel the eSIM service for Apple Watch, anytime?
There is no minimum term, so you can cancel at any time. You can simply cancel on the Watch app.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
If you’re a new or an existing Business Postpaid customer, then you are eligible to buy any of the latest Samsung Galaxy S22 series on our Device Instalment Plans.
What are the device models available under the Samsung Galaxy S22 series?
The new devices will come in three different options. You can get the devices from us with affordable instalments on our Device Instalment Plans.
Device name
Storage
12 months
24 months
Samsung Galaxy S22 5G
128 GB
AED 260
AED 130
256 GB
AED 280
AED 140
Samsung Galaxy S22+ 5G
128 GB
AED 310
AED 155
256 GB
AED 330
AED 165
Samsung Galaxy S22 Ultra 5G
128 GB
AED 380
AED 190
256 GB
AED 420
AED 210
512 GB
AED 440
AED 220
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
Is there any offer if we buy the Samsung Galaxy S22 series?
Yes, customers buying Samsung Galaxy S22s series will get
3 months of free Device Instalment plan (3rd, 6th & 9th months) on 24 months Device Instalment plan subscription.
3 months Free Device Instalment plan offer will be available start from 11th March 2022 to 10th June 2022.
Offer valid on device only
Note: All pre order bundles (S22 series handset bundled with Buds Pro) will be excluded from this offering.
S22 Series with 12 months Device Instalment plan does not have this special offer.
What will the Samsung Galaxy S22 series box (all variants) contain?
The following will be included in the Samsung Galaxy S22 series box (all variants):
Protector film
One data cable
Ejection pin
User manual
Please note that the charger and headset will not be included in the box.
What are the available device instalment offers on the Samsung Galaxy S22 series?
You can get your device at zero upfront with our Device Instalment Plan, available with a 12 or 24-month contract.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae
If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for the Samsung Galaxy S22 series?
Yes. The Samsung Galaxy S22 series comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule.
I am a new customer. How long does it take to activate my SIM?
Your Business SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with the Samsung Galaxy S22 series. Can I still get the device delivered to my address?
Yes, the delivery service will be available to everyone ordering the Samsung Galaxy S22 series through our website.
Can I buy a Samsung Galaxy S22 series online with the full price without subscribing to a Postpaid line?
You can only order the new Samsung Galaxy S22 series with one of our Business Postpaid plans.
I am already subscribed to a Business Postpaid plan. Can I still get the Samsung Galaxy S22 series at zero upfront?
Yes, we will add the monthly instalments for the Samsung Galaxy S22 series to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the device contract before it ends?
Yes. However, you will need to pay an early cancellation fee equivalent to your device’s monthly instalment per the remaining months.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
As a new or existing Business Postpaid customer, you can order any of the new iPhone 14 devices.
Please note that: iPhone 14 Plus will be launched on Friday, 7 October 2022 at 8:00am.
What are the available storage options under iPhone 14 series?
The available colour and storage options are below:
Device type
Colour
Storage Capacity
iPhone 14 Plus
Blue, Purple, Starlight, Midnight and (Product)RED
128 GB, 256 GB and 512 GB
iPhone 14
Blue, Purple, Starlight, Midnight and (Product)RED
128 GB, 256 GB and 512 GB
iPhone 14 Pro
Space Black, Silver, Gold and Deep Purple
128 GB, 256 GB, 512 GB and 1 TB
iPhone 14 Pro Max
Space Black, Silver, Gold and Deep Purple
128 GB, 256 GB, 512 GB and 1 TB
You can your preferred iPhone from us with affordable instalments on our Device Instalment Plans.
Device name
12 months
24 months
iPhone 14 128 GB
AED 284
AED 142
iPhone 14 256 GB
AED 318
AED 159
iPhone 14 512 GB
AED 390
AED 195
iPhone 14 Pro 128 GB
AED 360
AED 180
iPhone 14 Pro 256 GB
AED 394
AED 197
iPhone 14 Pro 512 GB
AED 464
AED 232
iPhone 14 Pro 1TB
AED 536
AED 268
iPhone 14 Plus 128 GB
AED 318
AED 159
iPhone 14 Plus 256 GB
AED 352
AED 176
iPhone 14 Plus 512 GB
AED 422
AED 211
iPhone 14 Pro Max 128 GB
AED 394
AED 197
iPhone 14 Pro Max 256 GB
AED 428
AED 214
iPhone 14 Pro Max 512 GB
AED 498
AED 249
iPhone 14 Pro Max 1TB
AED 570
AED 285
The above prices are exclusive of VAT. Additional 5% VAT charges will be added on your tax invoice.
Note:
The phone comes without a charger and without a headset
The shrink wrap will no longer be available
The phone supports one e-SIM and one physical SIM
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for iPhone 14 that comes with the device when I order?
Yes. iPhone 14 comes with a one-year standard manufacturer warranty, which you can use at any Apple-authorised service centre.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website.
Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our sales team who will give you more details on the delivery schedule. The deliveries will start from the official launch date of iPhone 14.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with iPhone 14. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order iPhone 14 through our website.
Can I buy iPhone 14 online with the full price without subscribing to a Postpaid line?
No. Unfortunately, you can only order a new iPhone 14 device with one of our Business Postpaid Plans.
I am already subscribed to a Business Postpaid Plan. Can I still get iPhone 14 at zero upfront?
Yes, we will add the monthly instalments for iPhone 14 to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to know about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
What are the available storage options for Samsung Galaxy S23 5G?
The new devices will come in three different models, S23, S23+, and S23 Ultra. You can get the devices from us through our affordable instalment plans.
Device name
Storage
12 months
24 months
Samsung Galaxy S23 5G
128 GB
AED 242
AED 121
256 GB
AED 262
AED 131
Samsung Galaxy S23+ 5G
128 GB
AED 302
AED 151
256 GB
AED 342
AED 171
Samsung Galaxy S23 Ultra 5G
256 GB
AED 382
AED 191
512 GB
AED 422
AED 211
1 TB
AED 500
AED 250
The above prices are exclusive of VAT. An additional 5% VAT charge will be added to your tax invoice.
How can I buy the Samsung Galaxy S23 5G?
You can buy your device online from our website. The device is offered with a 12- or 24-month contract. Visit https://www.du.ae/s23ultra-business.
Is there a warranty for Samsung Galaxy S23 5G that comes with the device?
Yes. Samsung Galaxy S23 5G comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secure?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The privacy policy is available here for more details. You can also view the privacy policy page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes.
I am a new customer. How long does it take to activate my SIM?
The activation of your SIM can take up to 7 working days – subject to approvals and your provided customer documents
Can I buy Samsung Galaxy S23 5G online at the full price without subscribing to a Postpaid line?
We can only offer Samsung Galaxy S23 5G with our Postpaid Plans.
I am already subscribed to a Business Postpaid Plan. Can I still get Samsung Galaxy S23 5G at zero upfront?
Yes, we will add the monthly instalments for Samsung Galaxy S23 5G to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling your contract before it ends will result in an early termination fee, amounting to the fees of the remaining months in your contract.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to learn about our 5G network coverage in your location. Our 5G network continues to grow; keep visiting this page to stay updated on the new areas that our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
You can order the new device if you are a new or an existing Business Postpaid customer.
How can I order the Samsung Galaxy Z Flip5 5G?
Whether you are a new or an existing Business Postpaid customer, you can order your device online from our website. The device is offered with a 12 or 24-month contract. There are only delivery options available for order. In-store pick-ups will not be available. The delivery days will vary depending on the Emirate you are in. Follow the below steps to order your preferred Samsung Galaxy Z Flip5 5G: For new customers: Step 1 - Visit our du website Step 2 - Select your device storage and colour Step 3 - Select your Business Postpaid plan and Device Instalment Plan - you can choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with a new du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘order now’ For existing customers: Step 1 - Visit our du website Step 2- Select your device storage and colour Step 3 - Select your Device Installment Plan and choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with an existing du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘order now’ Once you submit your order, you will receive an email confirmation of your order and a call from our Sales Team to verify your details. Once the Samsung Galaxy Z Flip5 5G is launched, we will deliver your device to your address.
Who is eligible for the order service?
Whether you are a new or an existing Business Postpaid customer, you can enjoy our order service. Please note that if you are a new customer, you will be eligible for only one device.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our Sales Team to verify your details and arrange a delivery time and date. If you do not receive a confirmation email, please email us at onlineshop@du.ae.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for the Samsung Galaxy Z Flip5 5G that comes with the device when I order?
Yes. The Samsung Galaxy Z Flip5 5G comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The Privacy Policy is available here for more details. You can also view the Privacy Policy page on our website. Please make sure that you provide the correct and complete information required and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our Sales Team who will give you more details on your delivery schedule. The deliveries will start from the official launch date of the Samsung Galaxy Z Flip5 5G.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with Samsung Galaxy Z Flip5 5G. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order the Samsung Galaxy Z Flip5 5G through our website.
Can I buy Samsung Galaxy Z Flip5 5G online at the full price without subscribing to a Postpaid line?
When it comes to orders, we can only offer the Samsung Galaxy Z Flip5 5G with our Postpaid Plans.
What are the delivery timelines?
The Samsung Galaxy Z Flip5 5G will be released tentatively on 11th August 2023, which is when you can expect to receive your device. Delivery orders will be served on a ‘first-in/first-out’ basis, which means that if you order on the first day of the order period, you will receive your device during the first delivery batch. You can expect to receive your Samsung Galaxy Z Flip5 5G within seven days of the launch.
I am already subscribed to a Business Postpaid Plan. Can I still get the Samsung Galaxy Z Flip5 5G at zero upfront cost?
Yes, we will add the monthly instalments for the Samsung Galaxy Z Flip5 5G to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to learn about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay up to date on the new areas our 5G network covers.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
You can order the new device if you are a new or an existing Business Postpaid customer.
How can I order the Samsung Galaxy Z Fold5 5G?
Whether you are a new or an existing Business Postpaid customer, you can order your device online from our website. The device is offered with a 12 or 24-month contract. There are only delivery options available for order. In-store pick-ups will not be available. The delivery days will vary depending on the Emirate you are in. Follow the below steps to order your preferred Samsung Galaxy Z Fold5 5G: For new customers: Step 1 - Visit our du website Step 2 - Select your device storage and colour Step 3 - Select your Business Postpaid plan and Device Instalment Plan - you can choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with a new du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘order now’ For existing customers: Step 1 - Visit our du website Step 2 - Select your device storage and colour Step 3 - Select your Device Installment Plan and choose either a 12 or 24-month contract Step 4 - Choose ‘Buy with an existing du number’ Step 5 - Select ‘Delivery’ Step 6 - Fill out the form with your details Step 7 - Click on ‘order now’ Once you submit your order, you will receive an email confirmation of your order and a call from our Sales Team to verify your details. Once the Samsung Galaxy Z Fold5 5G is launched, we will deliver your device to your address.
Who is eligible for the order service?
Whether you are a new or an existing Business Postpaid customer, you can enjoy our order service. Please note that if you are a new customer, you will be eligible for only one device.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our Sales Team to verify your details and arrange a delivery time and date. If you do not receive a confirmation email, please email us at onlineshop@du.ae.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for the delivery?
No. There are no shipping or delivery charges for the order.
Is there a warranty for the Samsung Galaxy Z Fold5 5G that comes with the device when I order?
Yes. The Samsung Galaxy Z Fold5 5G comes with a one-year standard manufacturer warranty, which you can use at any Samsung-authorised service centre. You can also call the Customer Contact Centre at 800 SAMSUNG to learn more.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The Privacy Policy is available here for more details. You can also view the Privacy Policy page on our website. Please make sure that you provide the correct and complete information required and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our Sales Team who will give you more details on your delivery schedule. The deliveries will start from the official launch date of the Samsung Galaxy Z Fold5 5G.
I am a new customer. How long does it take to activate my SIM?
Your SIM will be activated at the time of delivery.
I am an existing customer and I want to get a new number with Samsung Galaxy Z Fold5 5G. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order the Samsung Galaxy Z Fold5 5G through our website.
Can I buy Samsung Galaxy Z Fold5 5G online at the full price without subscribing to a Postpaid line?
When it comes to orders, we can only offer the Samsung Galaxy Z Fold5 5G with our Postpaid Plans.
What are the delivery timelines?
The Samsung Galaxy Z Fold5 5G will be released tentatively on 11th August 2023, which is when you can expect to receive your device. Delivery orders will be served on a ‘first-in/first-out’ basis, which means that if you order on the first day of the order period, you will receive your device during the first delivery batch. You can expect to receive your Samsung Galaxy Z Fold5 5G within seven days of the launch.
I am already subscribed to a Business Postpaid Plan. Can I still get the Samsung Galaxy Z Fold5 5G at zero upfront cost?
Yes, we will add the monthly instalments for the Samsung Galaxy Z Fold5 5G to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel the contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to learn about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay up to date on the new areas our 5G network covers.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
What are the available storage options under the iPhone 15 series?
The available colour and storage options are below:
Device type
Colour
Storage Capacity
iPhone 15 Plus
Black, Pink, Yellow, Blue, Green
128 GB, 256 GB and 512 GB
iPhone 15
Black, Pink, Yellow, Blue, Green
128 GB, 256 GB and 512 GB
iPhone 15 Pro
Black Titanium, White Titanium, Natural Titanium, Blue Titanium
128 GB, 256 GB, 512 GB and 1 TB
iPhone 15 Pro Max
Black Titanium, White Titanium, Natural Titanium, Blue Titanium
256 GB, 512 GB and 1 TB
You can your preferred iPhone from us with affordable instalments on our Device Instalment Plans.
Device name
12 months
24 months
iPhone 15 128 GB
AED 266
AED 133
iPhone 15 256 GB
AED 300
AED 150
iPhone 15 512 GB
AED 372
AED 186
iPhone 15 Pro 128 GB
AED 342
AED 171
iPhone 15 Pro 256 GB
AED 376
AED 188
iPhone 15 Pro 512 GB
AED 448
AED 224
iPhone 15 Pro 1TB
AED 518
AED 259
iPhone 15 Plus 128 GB
AED 300
AED 150
iPhone 15 Plus 256 GB
AED 334
AED 167
iPhone 15 Plus 512 GB
AED 406
AED 203
iPhone 15 Pro Max 256 GB
AED 410
AED 205
iPhone 15 Pro Max 512 GB
AED 480
AED 240
iPhone 15 Pro Max 1TB
AED 552
AED 276
The above prices are exclusive of VAT. An Additional 5% VAT charge will be added to your tax invoice.
Please note:
The phone comes without a charger and without a headset
The shrink wrap will no longer be available
The phone supports one e-SIM and one physical SIM
How can I order iPhone 15?
Whether you are a new or an existing Business Postpaid customer, you can order your device online from our website. The device is offered with a 12 or 24-month contract. Delivery is only available on devices that are ordered. In-store pick-ups will not be available. The delivery days will vary depending on the Emirate you are in.
Follow the below steps to order your preferred iPhone 15:
For new customers:
Step 1 - Visit our du website
Step 2 - Select your device storage and colour
Step 3 - Select your Business Postpaid Plan and Device Instalment Plan. You can choose either a 12 or 24-month contract.
Step 4 - Choose ‘Buy with a new du number’
Step 5 - Select ‘Delivery’
Step 6 - Fill out the form with your details
Step 7 - Click on ‘order now’
For existing customers:
Step 1 - Visit our du website
Step 2 - Select your device storage and colour.
Step 3 - Select your Device Instalment Plan and choose either a 12 or 24-month contract
Step 4 - Choose ‘Buy with an existing du number’
Step 5 - Select ‘Delivery’
Step 6 - Fill out the form with your details
Step 7 - Click on ‘order now’
Once you submit your order, you will receive an email confirmation of your order and a call from our sales team to verify your details. Once iPhone 15 is launched, we will deliver your device to your address.
Who is eligible for the order service?
Whether you are a new or an existing Business Postpaid customer, you can enjoy our order service. Please note that if you are a new customer, you will be eligible for only one device.
How will I know if my order request has been received?
You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae If you are a corporate decision maker, you can get in touch with your respective Account Manager.
Can I modify or cancel my order?
Yes. When our sales representative calls you for confirmation, you can make a change to your order.
Will there be any separate shipping charges for delivery?
No. There are no shipping or delivery charges for your order.
Does iPhone 15 come with a warranty when I order?
Yes. iPhone 15 comes with a one-year standard manufacturer warranty, which you can use at any Apple-authorised service centre.
Will my personal information and credit card details be secured?
Yes, any personal or company information provided shall be protected in accordance with the federal laws of the United Arab Emirates. The Privacy Policy is available here for more details. You can also view our ‘Privacy Policy’ page on our website. Please make sure that you provide the correct and complete information, and notify us of any changes.
How can I track my order?
You will receive a confirmation call from our Sales Team who will give you more details on the delivery schedule. The deliveries will start from the official launch date of iPhone 15.
I am an existing customer and I want to get a new number with iPhone 15. Can I still get the device delivered to my address?
Yes. Delivery services will be available to you if you order iPhone 15 through our website.
Can I buy iPhone 15 online at the full price without subscribing to a Postpaid line?
iPhone 15 is only available to order with our Postpaid Plans.
I am already subscribed to a Business Postpaid Plan. Can I still get iPhone 15 at zero upfront?
Yes, we will add the monthly instalments for iPhone 15 to your current plan’s monthly fees. However, your device contract will have a different expiry date.
Can I cancel my contract before it ends?
Cancelling the offer before the contract ends will result in an early cancellation fee for every remaining month.
How can I find out if my location has du 5G coverage?
Visit https://www.du.ae/business/5g/our-network to learn about our 5G network coverage in your location. Our 5G network continues to grow, thus keep visiting this page to stay updated on the new areas that our 5G network will cover.
The purchase of the device is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
