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FAQs

How are the minutes charged in these plans?

Minutes are charged per minute for the free minutes in the bundle, and any usage out of the bundle.

What are the out of bundle tariffs for the plans?

How will I be charged for the offer on my first bill?

Your first bill will include the full month charges.
Will I be notified before the expiry of the plan contract?

Yes, you will receive an SMS one month before the expiry of your minimum term (i.e. contract period). You will also be contacted by one of our dedicated team members to help you renew your offer.
How will the plan appear on my bill?

The plan will be displayed as “Business Beyond Plan”.
Are the unlimited minutes really unlimited?

Yes, they really are unlimited.
What type of calls can I make with the unlimited national minutes?

Unlimited National minutes are only valid for mobile and fixed calls within the UAE. The Unlimited National minutes are not applicable for Roaming.
What type of calls can I make with the unlimited international minutes?

Unlimited International minutes can be used for international outgoing calls, from the UAE for the covered destinations. They are not applicable for roaming.
What destinations can I call with my unlimited International minutes?

The free minutes for Plan 125, and Plan 200 are applicable for 181 destinations each. For Plan 325, Plan 600, and Plan 1000, the free international minutes apply to 165 destinations. Visit du.ae/idd for the complete list of destinations.
What are the Terms and Conditions for the roaming benefits?
- Roaming minutes and data benefits can be used in the preferred countries and our Roaming Partner Networks. Visit du.ae/preferredcountries for the full list.
- Bundles with incoming minutes only cover roaming-call-forward charges. Interoperate termination charges [IOT] are not covered.
- Incoming and outgoing cover both incoming (roaming-call-forward charges) and outgoing calls. Interoperate termination charges [IOT] are not covered.
- After consuming your plan’s roaming minutes, if any, incoming calls, outgoing calls and data are all charged as per standard rates or Easy Roaming rates if your Easy Roaming service is active.
- Roaming minutes’ packages are not built on real-time billing, hence consumption of the benefits cannot be tracked and there will be no usage notification, including on full consumption.
- Roaming usage does not include Lebanon and in-flight operators.
- There are some LTE handsets designed to send and receive minor data sessions, even though the mobile data feature is turned off. To avoid these excess data charges, either buy a roaming data bundle or change your device’s network from LTE to 3G.
- Non-preferred networks will have standard tariffs set out on the du website, du.ae/smallbusiness/mobile/roaming/detail
- du may, at its discretion and without notice, remove or modify any preferred roaming countries and operators. It is recommended that, before travelling, you check the current list on du.ae/personal/mobile/visiting-roaming/roaming-preferred-partners so you are fully aware of which countries we have roaming partners in and who those operators are.

Can I subscribe to device offers with the Business Beyond Plans?

Yes, our device instalment offers are available on top of the Business Beyond Plans. Please contact our sales channels for the latest offers on devices.

What is the minimum contract period for the Business Beyond Plans and what will happen if I cancel my subscription before the end of the Minimum Term?

The Minimum Term is 12 months. A cancellation fee equal to one monthly recurring fee will apply if you cancel your subscription before the Minimum Term.

Where can I subscribe to the Business Beyond Plans?

You can subscribe to the Business Beyond Plans through our du retail shops, roadshows, business centres and your Account Manager.
Can I upgrade or downgrade my plan within the Business Beyond Plans?

You can upgrade to a higher-rate plan without any foreclosure fees. However, you must pay the foreclosure fee for the downgrade.
Will I still be charged the full monthly fee if my line gets suspended within my contract?

Yes. Since the plans are associated with a minimum term, you will be charged the monthly recurring fee during the suspension.
If I subscribe to the Business Beyond Plans within this month, will I get the full benefits immediately?

If you subscribe within this month’s bill cycle, your rate plan voice minutes will be prorated. However, your data and will be granted in full. As for the following month, all the benefits and fees will fully apply.
What happens after the minimum term is complete?

You will continue to enjoy your Business Beyond Plan benefits. If you choose to cancel your line after the end of your minimum term, no termination fee will apply to your plan. However, if you still have other active contracts such as, a device that has not completed its minimum term, then a fee will apply.
Can I still get one of the Business Beyond Plans, if I am an existing Business Mobile customer?

Yes.
What is the activation fee?

A fee of AED 55 is applicable for the activation of your SIM card.

How is the data speed structured for the Business Beyond Plans?

Terms & conditions

Out of Bundle Tariffs
Plan	BBP 125	BBP 200	BBP 325	BBP 600
National minutes	0.3
IDD Charges per Minute	AED 2.4	AED 2.4	AED 2.2	AED 2.2
National SMS	0.18
International SMS	0.6

Plan	Early Termination Fee
Business Beyond Plan 125	AED 125
Business Beyond Plan 200	AED 200
Business Beyond Plan 325	AED 325
Business Beyond Plan 600	AED 600
Business Beyond Plan 1000	AED 1000

BBP Plan	Capped Speed
Business Beyond Plan 125	3 Mbps
Business Beyond Plan 200	10 Mbps
Business Beyond Plan 325	50 Mbps
Business Beyond Plan 600	Unlimited
Business Beyond Plan 1000	Unlimited

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Be unstoppable with unlimited data on Business Beyond Plans.

Open 24/7

Buy your new line in just a few clicks

Free delivery

No delivery charges on the orders

No Result found

You pay

AED 325 / month + 5% VAT

You get

Business Beyond Plan 325

Endless National Data

2 GB Roaming Data

2500 mins National calls

500 mins International calls

200 SMS National

- International

- Incoming Roaming

- Outgoing Roaming

10,000 100% Discount Business Calling Circle minutes

Silver Premium Number

50 Mbps Data Speed

You pay

AED 600 / month + 5% VAT

You get

Business Beyond Plan 600

Unlimited National Data

10 GB Roaming Data

6000 mins National calls

1000 mins International calls

200 SMS National

- International

300 mins Incoming & Outgoing Roaming

10,000 100% Discount Business Calling Circle minutes

Gold Premium Number

Full Speed Data Speed

You pay

AED 1000 / month + 5% VAT

You get

Business Beyond Plan 1000

Unlimited National Data

40 GB Roaming Data

Unlimited National calls

Unlimited International calls

300 SMS National

10,000

100% Discount
Business Calling Circle minutes

Silver
Premium Number

50 Mbps
Data Speed

10,000

100% Discount
Business Calling Circle minutes

Gold
Premium Number

Full Speed
Data Speed

10,000

100% Discount
Business Calling Circle minutes

Platinum
Premium Number

Full Speed
Data Speed

10,000

100% Discount
Business Calling Circle minutes

Silver
Premium Number

50 Mbps
Data Speed

10,000

100% Discount
Business Calling Circle minutes

Gold
Premium Number

Full Speed
Data Speed

10,000

100% Discount
Business Calling Circle minutes

0
Premium Number

Full Speed
Data Speed

10,000
Business Calling Circle minutes

-
Premium Number

3 Mbps
Data Speed